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Orders
How to order from Haura Couture?
Go to our online store, select your favorite items, choose your size and add them to your cart. Once ready, click on “Confirm order” and follow the instructions for payment.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of confirmation. Contact us quickly via our contact form or by email at contact@hauracouture.com.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link to follow your package in real time.
Delivery
What are the delivery times?
We deliver on average within 3 to 7 business days. Delivery times may vary depending on your location and the delivery method chosen.
Do you ship internationally?
Yes, we ship to many countries. Shipping costs vary depending on your shipping address.
What should I do if my package is lost or damaged?
If you encounter a problem with your delivery, contact us immediately with your order number at contact@hauracouture.com. We will find a suitable solution.
Returns and exchanges
What is your return policy?
You have 14 days after receiving your order to request a return or exchange. Items must be unworn, unwashed and in their original packaging.
Are returns free?
Return costs are the responsibility of the customer, except in the case of an error on our part (defective or incorrect item).
Can I exchange an item?
Yes, exchanges are possible within 14 days, subject to availability. Contact us to arrange the exchange.
Products and sizes
How do I choose my size?
We provide you with a detailed size guide for each item. If you have any doubts, contact our customer service for personalized advice.
What materials do you use?
We select premium fabrics to ensure comfort and durability. Each product is designed to meet our commitment to quality and elegance.
Are your clothes suitable for all body types?
Yes, our cuts are designed to offer an elegant and comfortable style to all women, highlighting their femininity while respecting modesty.
Payment & contact
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, etc.) and Apple Pay.
How can I contact you?
For any questions, contact us via our online form, by email at contact@hauracouture.com, or directly via our social networks. Our team will answer you as soon as possible.